Policies


Soul Space Shop has a drop ship agreement with Azuregreen.net. When you place an order at Soul Space Shop, the order is fulfilled by Azuregreen.net, a company with a solid 30 year reputation as one of the largest metaphysical gift suppliers in the world. As of 2/15/16, Soul Space Shop is a company that ships within the United States exclusively. If you reside outside of the USA, you can find the same item at the same price at Azuregreen.net. Soul Space Shop thanks you for your business and support.

It is the responsiblity of the buyer to provide an accurate shipping address. We cannot ship to a post office box and no orders providing a post office address will be accepted or fulfilled.

Upon receipt of your order, please take a few minutes to check your order. Make sure to check for smaller items such as jewelry in the corners of your box or inside of larger items. If there is any damage or missing items please let us know right away by contacting soulspaceshop@gmail.com.

Shipping Policies

Soul Space Shop accepts returned items that are in resalable condition purchased less than 3 months ago. Buyer pays all associated return shipping fees to both Soul Space Shop and the dropshipper, Azure Green. Oils that have been transferred into plastic containers are NOT considered to be in resalable condition. Refused orders that are returned will be charged return shipping plus a $2.00 fee. An additional $13.00 charge will be applied for change of address, or location change after order ships.

AzureGreen ships via the US postal service, FedEx and UPS. Exact methods will vary based upon the availability of these services and what is offered to your location, and will be offered at the time of your purchase via the online shopping cart. Shipping charges are calculated upon the weight of the items within your order, the shipping method you choose, and your location.

Most orders will be shipped within 48 business hours, if items are available, and you are unable to make changes to an order once it has been packaged. Orders cannot be canceled once they have been shipped. You may however refuse the package, and upon its return receipt we will credit you for the merchandise. Shipping fees and any return shipping costs will still apply.

An additional $13.00 charge will be applied for change of address, or location change after order ships (per box).

Damages:

If you are missing any merchandise from your order, or have received damaged items, put the package aside and contact us at soulspaceshop@gmail.com within 10 days so we may get the issue resolved in a timely manner. Soul Space Shop will credit your account or upon your request, replace any merchandise that is missing from your order or received in damaged condition. We will request the following information from your invoice - Who Picked and Who Packed the order, and was it packed well? No merchandise will be accepted or replacements issued without prior approval to return such merchandise. Filing of damage claims or missing package claims with the shipping provider (UPS, US Postal Service, Fed Ex, Etců) will be the responsibility of AzureGreen.

What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.

• Change/correct any data we have about you.

• Have us delete any data we have about you.

• Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Registration
In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest.

Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Sharing

We use Shopify as our merchant platform. To read the Shopify privacy policy, please go to this link:

Shopify https://www.shopify.com/legal/privacy

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
To read these third party privacy policies, please go to the following links:

Azure Green http://www.azuregreen.net/privacy.asp
PayPal https://www.paypal.com/us/webapps/mpp/ua/privacy-full
Stripe https://stripe.com/us/terms

We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services. To read this third party privacy policy, please go to the following link:

Mail Chimp http://mailchimp.com/legal/privacy/

Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Cookies
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email: soulspaceshop@gmail.com.